Who We Are
Planet R.Y.O. is a previous smoke shop franchise, with 2 current locations in York and Camp Hill, PA. Our online website is built to provide our customers both near and far with the same Planet R.Y.O. experience our shops have offered for the past 27 years. Our main goals are to 1.) Provide true premium cigarette tobacco, pipe tobacco and cigars from around the world (coming soon!). We obviously love our vice of smoking, and we acknowledge the dangers of nicotine and filthy chemicals. The tobacco and smoking accessories we provide is aimed to get a more elegant premium smoke. Reducing chemicals and getting as close as possible to “natural” as we can. Our customer support shall help smoker enthusiasts with choosing the best brands relative to their taste pallets in both tobacco, tubes, wraps and papers. 2.) Inform and educate our customers on tobacco and smoking related news, tutorials and customer support. Demonstrating how to roll cigarettes, features of our products and clear descriptions. 3.) Mature customer service. Shopping with Planet R.Y.O. should receive great customer service. Less than desired? Fill out our contact form and express your frustrations. We will use that information to better your future experiences.
Personal identification information
We may collect personal identification information from users in a variety of ways, including, but not limited to, when Users visit our site, register on the site fill out a form respond to a survey subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our site. Users may be asked for, as appropriate:
- Full name
- Contact information including email address
- Demographic information such as postcode, preferences and interests
- Additional information related to customer surveys or offers
Users may, however, visit our site anonymously. Though purchase details are required in order to complete a sale. These details will include full name, date of birth, and address. Identification may be required on delivery.
To stop any unauthorized access or disclosure of your information, appropriate electronic, physical and managerial procedures have been implemented to protect the information we gather online and ensure its security.
We will collect personal identification information from users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain site related activities such as purchasing or viewing adult related content.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers’ utilized and other similar information.
Web Browser Cookies
How We Use Collected Information
Planet RYO collects and uses Users personal information for the following purposes:
- To improve customer service. Your information helps us to more effectively respond to your customer service requests and support needs.
- To personalize user experience. We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- To improve our Site. We continually strive to improve our website offerings based on the information and feedback we receive from you.
- To process transactions. We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To administer content, promotion, survey or other Site feature. To send Users information they agreed to receive about topics we think will be of interest to them.
- To send periodic emails
The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email
How We Protect Your Information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures
Sharing Your Personal Information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Compliance with children’s online privacy protection act
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our Site from those we actually know are under 21, and no part of our website is structured to attract anyone under 21.
An Age Gate is installed to prevent underage Users from engaging with our content. This site, if not for educational purposes, shall only be used by adults 18 and older.
Your Acceptance of These Terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.